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Our Valued Customers:

Your satisfaction is everything! We will do everything we can so you are a satisfied customer for life! Please contact us to let us know how we can improve our service to you. Ask us any questions about digital pianos, portable pianos and electronic keyboards.

Testimonials

See What Customers
Are Saying About Us

"My husband and I wanted to thank you again for your interest in helping us in our decision to buy a digital piano. You went out of your way to.....  Read More

"You warned us and you were RIGHT. Two pianos sit side by side in our family room; one a digital piano and a very lonely acoustic...  read more

"I am writing about our experience with the digital piano we purchased from you several months ago. Practice has never been...read more

Buy From Outside U.S.

international shipping

Shipping and Ordering

Shipping and Ordering

All products ship free here at Piano Gallery Direct all the time.

We use FedEx and UPS Ground Shipping. Your order will ship within two business days and you will recieve a confirmation when your item is shipped. We will soon be expanding to more carriers with the fast growth of Piano Gallery Direct.

1) Online Orders: By processing any order through Piano Gallery Direct online website, customer acknowledges acceptance of the terms and conditions herein. A copy of the order transaction including all terms and conditions will be automatically sent via email to the purchaser of any order at the customers email address given at the time of order.   It is the customer's responsibility to fully read and understand these terms and conditions. Should customer have any challenges with the terms and conditions, customer may cancel an order with written notice within 24 hours of placement of any order or sale is considered final and subject to the all applicable terms and condition of this agreement.

2) Phone Orders - By placing an order over the telephone verbally through Piano Gallery Direct, customer service department, email or fax, customer is acknowledging acceptance of the terms and conditions of this website. A copy of the order transaction including all terms and conditions will be automatically sent via email to the purchaser of an order at the customers email address given at the time of order.  It is the customer's responsibility to fully read and understand these terms and conditions herein. Should customer have any challenges with the terms and conditions, customer may cancel this order with written notice within 24 hours of placement of any order or sale is considered final and subject to the all applicable terms and condition of this agreement.

3) Cancellation Policy - Orders may be cancelled within 24 hours of placement for any reason.  However if any order has been shipped, all shipping and applicable restocking fees will be ducted from the refundable amount. Cancellations must be submitted in writing via email, and or standard post. All cancellations shall be responded to in the same manner with a cancellation confirmation.  If you do no receive a confirmation, please contact our customer service department immediately.  Customer is responsible for all incurred costs including shipping in both directions & applicable restock fees if procedure has not been confirmed and completed written format. Should an item be refused delivery without proper authorization, customer shall be responsible for incurred costs as well.

International Shipping Now Available!

We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.

Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

This process saves international customers up to 82% off typical international shipping rates.

Step-By-Step Order Guide:

  • 1. Shop for your items on our website and add them to your cart.
  • 2. Setup your Bongo International account by clicking the below image.
  • 3. After signup, Bongo will provide you with your very own US address.
  • 4. Back at our site, proceed to checkout.
  • 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
  • 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
  • 7. Choose your domestic shipping method, and Place Order.
  • 8. Once completed, finish your verification process with Bongo.
  • 9. Bongo will take over from here, so communicate directly with them for delivery of your order.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started!

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